Privacy Policy

Phone Number & Identity Information

Your phone number is the primary identifier for your account and customer identity. We collect and store your phone number to authenticate you, identify you in our system, and send transactional messages (OTP, receipts, wait time notifications).

Salon & Business Information

Salon owners provide salon name, address, phone number, email, business license, and Stripe Connect account information. Technicians provide their name, role, and commission preferences.

Transaction Data

We collect and store all transactions including: services performed, pricing, discounts applied, tips, payment method (cash/card/gift card), customer names, technician assignments, and timestamps.

Customer Information

For customers, we collect phone number, name (optional), service history, loyalty points balance, visit frequency, and total amount spent.

Gift Card Purchase Information

When you purchase a gift card online, we collect the purchaser email address, gift-card amount, recipient name if provided, selected language, and transaction status. We use this information to complete the purchase and deliver the gift-card receipt and redemption code.

Device, Session & Push Information

We collect an app installation identifier, authenticated session identifiers, device platform and app version, and—if you enable notifications—a push token. We use this information to secure mobile access, keep one selected salon context, deliver private generic notifications, retire lost or signed-out devices, prevent abuse, and troubleshoot service reliability. We do not use it for advertising or cross-app tracking.

Connection, Performance & Security Logs

Our hosting and authentication providers retain technical request logs that may include IP addresses, approximate city or region derived from IP addresses, app and operating-system versions, request paths, response times, and error or security details. Signed-in requests may be linked to account or session identifiers. We use these records to operate and secure the service, investigate failures, and improve reliability and performance. The mobile app does not request GPS location, and we do not use these records for advertising or cross-app tracking.

Mobile Work Information

The employee mobile app receives assigned appointment and service information and may submit approved work actions such as visit status, catalog add-ons, service notes, requested service changes, and time-off requests. It may also display the signed-in employee's schedule and permitted earnings information. SalonCue does not use this information for advertising.

Employees who submit a time-off request may choose a health-related reason, such as Sick or Doctor, and may add an optional note. These reasons and related notes may contain health information. We collect them with the employee's request and share them with the salon staff authorized to review time off so they can manage the request and staffing. The app does not access HealthKit or provide medical advice.

What messages you may receive

Appointment confirmations, appointment reminders, and cancellation notices for the salon you booked with or visited. Message frequency varies based on your appointments. Message and data rates may apply.

How you opt in

You opt in by checking the SMS consent box when you book online or check in, where you agree to receive appointment text messages from SalonCue about your appointments at that salon. We keep a record of when and how you opted in.

How you opt out or get help

Reply STOP to any message to unsubscribe from all appointment texts, including reminders. Reply START to resubscribe, or HELP for assistance. You can also contact us using the details below.

We do not share your opt-in

We do not sell or share your mobile phone number or your SMS opt-in consent with third parties or affiliates for their own marketing or promotional purposes. Your phone number is shared only with our SMS delivery provider (Telnyx) for the sole purpose of sending the messages you requested. Mobile carriers are not liable for delayed or undelivered messages.

Transaction & Financial Records

Salon-owned transaction and financial records, including invoices, commissions, payroll history, and payment records, remain part of the salon's business records when a personal login is deleted. Retention depends on the salon's authorized business needs, applicable legal obligations, and the records and backups it maintains. Closing a SalonCue account does not automatically erase the salon's operational database on its computer.

Account Data After Cancellation

Deleting a personal SalonCue login removes that login and its account access. It is separate from closing a salon business account or deleting salon-owned operational and financial records. For salon business account closure, contact daniel@autosender.app to identify the applicable export, billing, provider, device, and data-retention steps.

Customer Data

Deactivating a customer keeps the salon's customer profile and history available for authorized review and reactivation. Deactivation alone does not automatically erase the customer's name, phone number, or other operational records. Contact the salon or daniel@autosender.app about a personal-data deletion request; the records that can be removed depend on the request, the salon's responsibilities, and applicable requirements.

Mobile Sessions & Push Routing

Mobile session and installation records are retained only while needed for authentication, security, access history, and abuse prevention. Active push leases expire within 24 hours unless renewed. Raw push tokens are removed when the exact session is signed out or revoked, access ends, an account is deleted, or the provider reports that the device is no longer registered. Security and delivery records may be retained for a limited period to investigate failures or misuse.

Retention of provider and security records varies by service, purpose, and applicable business or legal requirements. Account closure does not automatically erase every provider record or backup.

Right to Access

You have the right to request a copy of all personal data we hold about you.

Right to Export

You can export your transaction data and customer information in a machine-readable format.

Right to Delete

Subject to legal obligations (like tax record retention), you can request deletion of your data. We will comply within 30 days.

Right to Opt-Out

You can opt out of any text message at any time by replying STOP. See the SMS / Text Messaging Program section above for full details.

SMS Opt-Out

Reply "STOP" to any text message to unsubscribe from all SMS, including appointment reminders. Reply "HELP" for assistance. Opt-out requests are honored immediately.